Pricing guide
Managed IT services from Secure Nerds cost $1,000 a month excluding GST for up to five users, then $100 a month for each extra user — $2,500 for twenty users and $5,500 for fifty. The price includes Microsoft 365 or Google Workspace licensing, 24/7 security monitoring, the website and a business-hours help desk.
We publish our price rather than asking for a call first. Here is what our package costs at every team size, exactly what it includes, what it doesn’t, and the questions worth asking before you sign anyone’s quote.
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The numbers
Priced per user, not per device, with one monthly fee for the whole package.
The whole package at each headcount. The first five users are included in the base price and every user after that adds $100 a month, so the cost per user falls as the team grows.
| Team size | Per month | Per user, per month | Per year |
|---|---|---|---|
| 5 users | $1,000 | $200 | $12,000 |
| 10 users | $1,500 | $150 | $18,000 |
| 20 users | $2,500 | $125 | $30,000 |
| 30 users | $3,500 | $116.67 | $42,000 |
| 40 users | $4,500 | $112.50 | $54,000 |
| 50 users | $5,500 | $110 | $66,000 |
| More than 50 users | Quoted on scope | — | — |
Australian dollars, excluding GST, as at September 2026. Onsite visits, project work and hardware are outside these figures and are quoted before they start.
Inside the price
A per-user rate means little until you know what sits inside it. These are the parts of a small business’s technology that the package runs.
The security line is 24/7: managed EDR and ITDR through Huntress, watched by a security operations centre around the clock. The help desk is business hours AEST. Those are different services, and a quote should say which hours each one covers.
Outside the price
A headline rate that quietly excludes the expensive parts is the thing to watch for, so here is everything that sits outside ours.
Charged per visit at a discounted package rate, stated in your proposal. Most issues are fixed remotely first, so visits are the exception rather than a weekly cost.
Office relocations, cabling and platform migrations are quoted as projects and approved by you before any work starts.
Equipment is quoted and approved by you before it is bought, separately from the monthly fee.
What moves the number
These are the things that decide what a business actually pays, with any provider.
The biggest single driver. Per-user pricing scales with the people who need email, devices and support, rather than with every printer and phone on the network.
Existing Microsoft 365 or Google tenancies, domains and hosting are taken over rather than re-bought, which lowers the first-year cost.
A business that needs regular site visits costs more to support than one that runs mostly in the cloud. Location decides whether visits are possible at all.
An on-premises server, several sites or a complex network add work that a cloud-only office does not have.
Comparing quotes
Two quotes with the same headline figure can cover very different things. These questions make them comparable.
Pricing questions
With Secure Nerds the first five users are covered by the $1,000 monthly package, which works out at $200 per user. Each user after that adds $100 a month, so the effective rate falls as the team grows — $125 per user at twenty staff and $110 per user at fifty. All prices exclude GST.
Yes. Platform licensing is part of the package rather than a separate pass-through bill. If you already pay for Microsoft 365 yourself, we take over the existing tenancy instead of re-buying it, and the written quote reflects what you already own.
No to both. There is no setup fee and no lock-in term. Licences, domains and tenancies are registered to your business rather than to us, so if you leave you take everything with you.
Onsite attendance sits outside the monthly fee and is charged separately, at a discounted rate for package clients. Most problems are fixed remotely first, so visits are the exception. We attend site in Brisbane and South East Queensland, Sydney, Melbourne, Perth, Adelaide and Canberra, and the rate is stated in your proposal.
No. The package is priced the same across Australia: $1,000 a month for up to five users and $100 for each extra user. What changes by location is onsite attendance — Hobart, Darwin and regional areas are managed remotely rather than visited.
Teams above fifty users are quoted individually on scope rather than by formula. Send your headcount, sites and current systems and we return a written scope and price, normally within two business days, with no audit fee and no obligation.
Next step
Tell us how many staff you have and what you’re running now. We’ll put the scope and the price in writing, normally within two business days.