Industries · Air conditioning

IT for air conditioning businesses.

Secure Nerds provides managed IT to Australian air conditioning businesses, built around field teams, job management software and phone systems that hold up through summer peak. Devices are managed so a failed tablet is replaced quickly. The complete package costs from $1,000 per month for up to five users.

Your busiest fortnight is the hottest one, and that is precisely when a tablet failing in a van, a quote that won’t sync or a phone system dropping callouts costs you the most. Everything we set up assumes the field team comes first.

Complete package from$1,000 / month
Built aroundField teams and job software
PhonesAfter-hours call flow
OnsiteSix capitals + SEQ

What changes

What’s different about your sector.

Generic managed IT assumes everyone sits at a desk on a company laptop. For most of our clients almost nothing about that is true.

Peak

Summer is your stress test

Devices, connectivity and phones need to hold up in the fortnight that makes your year. We plan capacity around your peak, not your average.

Field

Quoting and job management from site

We support the job management platform you already use — devices, logins, sync and the vendor conversation when it misbehaves.

Calls

The callout that must not go to voicemail

Ring groups, diverts and after-hours flow set up so an emergency call reaches a person. For a trade, this is often worth more than anything else we do.

The package

The same inclusions, configured for you.

What you get doesn’t change by industry. How it’s configured does — and that is most of the value.

Complete Managed IT

$1,000/month

For businesses up to 5 users. Larger teams are quoted on the same basis — nothing gets unbundled.

Get a quote

Prices exclude GST. No setup fee, no lock-in contract.

What that covers
  • Microsoft 365 or Google Workspace — licensing, setup, mailboxes, file storage and the day-to-day administration of both.
  • Website hosting and maintenance — hosting, updates and monitoring, kept patched alongside everything else we run.
  • Domain registration and DNS — renewals handled and DNS managed, so nobody has to remember when the domain expires.
  • DMARC email authentication — stops criminals sending invoices that appear to come from your domain.
  • Managed EDR, ITDR and a 24/7 SOC — endpoint and identity detection through Huntress, with analysts watching around the clock rather than alerts piling up in a console.
  • Basic SEO — the on-page and local search work that keeps you findable, handled alongside the hosting.
  • Managed IT remote support for up to 5 users — a business-hours help desk and remote resolution for the whole team.

Sector questions

Frequently Asked Questions

Can you support ServiceM8, simPRO or AroFlo?

We support the devices, accounts, connectivity and integrations those platforms depend on, and we deal with their support on your behalf. We don’t rebuild your job management system — we make sure it works.

Our techs are hard on their tablets. Can you manage that?

Yes. Devices are enrolled so a replacement can be set up and handed over quickly, with the same apps and access, rather than becoming a half-day job for the office.

What happens to calls after hours?

Whatever you decide — on-call mobile, ring group or message. We set the flow up with you and change it seasonally if your peak needs a different arrangement.

Last updated

Air conditioning

Let’s look at your setup.

Tell us how your team works and what you’re running now. We’ll come back with a scope and a price in writing.