FAQs
Common questions about Secure Nerds: what the $1,000 monthly package includes, which cities get onsite attendance, how the 24/7 security operations centre differs from the business-hours help desk, what happens to your licences if you leave, and how to start. Call 1300 500 004 for anything not answered here.
The questions we are actually asked, answered directly. If yours is not here, call and ask a person.
About the business
Secure Nerds is a Brisbane managed IT provider and a registered business name of Foot Print IT Services Pty Ltd, ABN 23 619 314 108. The company has traded since May 2017 and supports Australian small businesses with IT support, cyber security, cloud, websites and phones under one agreement.
Our office is at Level 4, 260 Queen Street, Brisbane City QLD 4000. Onsite attendance runs from there across South East Queensland, and we attend site in Sydney, Melbourne, Perth, Adelaide and Canberra as well.
Brisbane, Sydney, Melbourne, Perth, Adelaide and Canberra, plus the Gold Coast, Sunshine Coast, Ipswich, Logan, Moreton Bay and Redland. Hobart and Darwin are remote-managed because we have no technicians there, and we say so rather than listing every capital.
The package is priced for businesses up to five users, which is where most of our clients start. Larger teams are quoted on the same basis, and the per-user rate falls as the team grows.
Pricing and payment
The complete package starts at $1,000 per month excluding GST for businesses up to five users. That covers platform licensing, the website and domain, DMARC, managed EDR and ITDR with a 24/7 SOC, basic SEO and business-hours remote support.
Onsite visits are charged separately, and project work and hardware are quoted and approved before they start. Premium SEO beyond the basics is a separate engagement. Everything outside the package is named on the pricing page rather than buried in the agreement.
No to both. There is no setup fee and no minimum term. Licences, domains and tenancies are registered to your business, so if you leave you take them with you.
Per user. Staff commonly have a laptop, a phone and sometimes a desktop as well, and charging per device penalises you for that.
Services and scope
Yes, and it is the part most IT providers decline. Hosting, updates, domain renewals and DNS are in the package, which also makes DMARC possible — whoever controls DNS controls whether your email can be spoofed.
Yes. Some clients keep an existing provider for day-to-day support and bring us in for security alone. We will tell you honestly if that split is going to cause problems.
Both, and migration between them. The package covers whichever you are on, and we have no commercial reason to push one over the other.
Security
The security operations centre is genuinely 24/7 — analysts monitoring detections overnight and on weekends. Our help desk runs business hours AEST. Those are two different things and we keep them separate rather than advertising round-the-clock support.
Eight controls published by the Australian Cyber Security Centre that stop most of what actually happens to small business. Mandatory for federal government entities, and increasingly expected by insurers and larger customers in tenders.
We isolate the affected machines, establish what was reached and restore from a backup that has already been test-restored. You get a written account of what happened and what changed.
Getting started
Send your headcount and what you run now through the quote form, or call 1300 500 004. We look at what exists, then give you a written scope and price, normally within two business days.
It depends on what has to move. We document what exists first, agree a cutover order and move the pieces so you keep trading. Email is normally the riskiest part, so it is planned carefully.
How many staff use a computer, whether you are on Microsoft or Google, whether there is a server, who looks after it today, and where you are based.
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Ask us
Call and ask. You will get a straight answer, including if the answer is that we are not the right provider for you.